Terms and Conditions
- Privacy & Security
- Returns & Refunds Policy
- Payment, Pricing & Promotions
- Distance Selling Regulations
- Summer 2021 Sale Terms
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use. Should you disagree with any part of these terms and conditions, please do not use our website:
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
- Privacy & Security
Your personal details will not be passed on or sold to any other company in accordance with the Data Protection Act. We may from time to time contact existing customers to inform them of a new offer or service, if you do not wish to receive these emails you may opt out at any time. We do not store credit card details nor do we share customer details with any 3rd parties.
- Returns & Refunds Policy
Please check for any visible signs of damage to the packaging of your order before signing for the delivery. Any items damaged in transit should be noted at time of delivery, and if possible delivery should be refused and returned to us. Please contact us as soon as possible to let us know.
If the order has arrived broken, we do not refund the order but will have a replacement with you as soon as possible.
For faults that are not apparent until after opening, you must let us know within 24 hours of receiving the item this can be done by email or phone. We may need you to email us photographic evidence of the fault. We will then decide how best to rectify the fault, where possible we reserve the right to replace the order or repair any defects rather than remaking that particular piece of glass or issuing any form of compensation. When assessing surface faults the panel is to be observed from a distance of 1.5 metres under normal daylight conditions. Angle of observation is to be 90 degrees to the glass surface. i.e. normal incidence. Only marks visible from this distance will be considered. Only marks that are greater than 2mm in length will be considered a defect.
If there is damage to the splashback we will ask you to email us through a picture of the issue. This helps us assess the issue so we can resolve as soon as possible.
Where you have asked us to leave your order in a safe place at your premises or with a friend or neighbour you do so at your own risk.
If the glass is fitted we are unable to consider any claims of damage.
As all our glass splashbacks are made bespoke to your order requirements we do not offer a refund if the order is correct but there has been a change of mind. Unfortunately, we cannot offer a return service for custom made items.
Clearance items and express items can be returned and will be refunded minus the initial delivery charge paid only if they are received in good condition. We are not responsible for any damage that may occur on the return journey that is under taken as the customers own risk through their own courier.
Please note that our coloured and printed glass splashbacks should be adhered with our recommended neutral cure silicone sealant. Other sealants may cause a reaction with the print/paint. Any fault arising with your coloured or printed splashback once on the wall will not be considered if you have not purchased and used the recommended adhesive from our site.
- Ordering & Cancellations
Once you have placed your order online we will check over your order details and send you through a personal confirmation from SplashbacksUK. Orders requiring additional delivery payments or that have been priced incorrectly will be highlighted to you at this time and you will have the option to continue with the additional payment or cancel your order. Please check your email regularly as we will email through any issues that may arise.
Minimum staffing levels will be maintained to cover the office and to answer any questions you may have regarding your order. It may be best to contact us either by email at email@example.com or chat messenger (on the website) as the phones may not be monitored at all times.
With this product type there are various stages of production that a panel goes through and it takes a number of departments and individual handling to get each panel through production. We rely on glass, ink, paint etc.. coming in from the EU, we rely on our staff being healthy to handle the orders, and lastly we also rely on the courier service to deliver the products to you in good condition. We are committed to try and avoid delays as much as possible.
However, with the current economic climate and the corona virus forcing closures and delays, our service may be affected in the coming months, it is difficult to gauge by how much at present.
Please note we are doing all we can to get orders out as quickly as possible, but we are asking for understanding that there may be factors that slow the manufacturing process at times. With the covid situation we are facing reduced staff at certain times and also delays in materials at certain times. We will of course do our best to keep you informed if this happens.
Once you have received this confirmation then your order has gone into production.
Please note as this is a bespoke item there is no option to cancel the order with a full refund once production has commenced. If you wish to cancel the order you will need to inform us by email confirmation.
There is a cancellation fee on the order cost, (minus accessories and delivery charges).
You should be aware that with all toughened glass products, there is a 2mm tolerance. This is due to the toughening process itself where the glass is taken to melting point before being rapidly cooled meaning the size can change a little. If you have carefully followed our measuring instructions this should not be an issue but should your glass not fit due to this reason we cannot be held accountable.
Cut-outs for electrical sockets or internal cut outs for anything else should generally be at least 50mm from the edge of the panel and 20mm from each other. Please also be aware that all internal corners will have a 6mm radius. With toughened glass we can not produce a tight right angle, all internal corners will have a radius.
If sockets are placed side by side, the boxes must be placed so that the socket covers sit tightly against one another as the face plates sit on top of the glass. Please also ensure your electrician leaves plenty of wire so the sockets can be fed through the glass.
Although the glass may be low iron, there is always an amount of iron in the glass and this can also slightly effect colours coming through the splashback.
The toughened glass is very robust and heat resistant - but the edges are still fragile. Please take care when handling that the edges do not get hit as this may cause the glass to shatter. With it being safety glass the shatter will be small cubes that will do no serious harm (thus the word safety) but my cause alarm as it will explode with a bang.
The glass does not carry underlying fractures - the only reason for it to fracture is immediate impact on the sides or corners.
Coloured Glass Splashbacks
All our coloured glass splashbacks are made by back painting coloured glass so (as with tiles) our colours are made in batches. If you intend to place a repeat order you should be aware that there may be a slight colour difference, for this reason we cannot guarantee that the colour will be the same.
Please note that the colours displayed on our colour charts, website are only to be used as a guide. We do not use Dulux or Farrow and Ball paint etc as this paint is not suitable for glass. We mix our own paint as close as we can get to their formula, we cannot guarantee that our paint will match other paint manufacturers, the colour represented on an individual's computer screen or that we can reproduce a colour to a higher than 97% level of accuracy.
For our metallics splashbacks we use the Ral metallics range. If unsure of the colour we do advise ordering a Ral chart to check before ordering.
Please note that as tablets and computer screens can vary and are backlit the images may appear slightly different in colour or brightness.
Printed Glass Splashbacks.
Our printed glass splashbacks may not appear exactly as represented in our image previews due to differences in aspect ratio. For example, the majority of our printed image previews are square shaped but the size you ordered could be taller than it is wide (portrait) or wider than it is tall (landscape). In these circumstances we reserve the right to decide which way is best to size the artwork for your glass splashback, we will usually email you through a proof of print but at busy periods we will print as a best fit. If you require a print proof please email us through.
For those supplying their own image for the glass, we can not guarantee the quality of the image file once printed.
Please note that as tablets and computer screens can vary and are backlit the images may appear slightly different in colour or brightness. The image approved by yourself will be exactly the image printed onto your panel.
The production of the glass will be started prior to the confirmation of proof and sizes may not be altered.
- Payment, Pricing & Promotions
The total cost of your order including delivery will be detailed in your invoice. Payment may be made using Payzone secure online payment service. Payment can be made online through the website or securely by email or phone. We also can accept payment via bacs, please contact us for those details directly.
We offer a reduced rate of £19.99 delivery (per parcel) on most orders going to Mainland UK, Northern Ireland and Ireland. However the following orders are exempt and will incur additional delivery charge:Deliveries going to Scottish Highlands and Offshore Islands. Delivery of larger panels that are either over 20kgs in weight or have one dimension exceeding 1300mm. As a guide one m2 of glass weighs approximately 15kg. If an order is placed online matching one of the above exemptions we will be in touch to inform you if there is an extra additional delivery charge.
Alternatively, please give us a call or email and we can quote prior to ordering.
Bespoke sizes ESTIMATED delivery:
Clear Glass approx 3-4 weeks
Coloured Glass approx 4-5 weeks
Mirror glass approx 3-4 weeks
Printed Glass approx 6-8 weeks
Any shaped glass takes an extra 7 days on the above time frames, this is an estimated manufacturing time frame NOT a guarantee.
*We will close over July from 12th - 15th inclusive for the standard NI holiday period.
We'll do our very best to keep you informed, and dispatch your order as quickly as we can. Please note that, due to the bespoke nature of the product, on occasion there can be a delay arising from a quality issue or other unforeseen circumstances.
We are unable to consider any claims of compensation for any such delays. If this happens we will do our best to keep the delay to a minimum.
We will email you through tracking details as soon as it is ready to dispatch, unfortunately we can not give a precise dispatch date until the order has passed quality control.
**Please note that if delivery is missed we will not be liable for any damage or breakage caused to the parcel by the courier. It is therefore in your best interest to make sure that someone can receive delivery - the panels are toughened glass but are still easily damaged.
**Also note that once the parcel leaves ourselves you will be responsible for taking delivery of the parcel - if you have not received it within 3 days we would advise you call your local depot and check. If the courier attempts delivery and there is no-one home they will only hold it for a few days before returning the parcel to us - we would then have to charge a re-delivery fee to get the panel back to you. We will cover the safe delivery of the parcel to you up until the first delivery attempt.
Once the courier has attempted the first delivery to you, we will no longer be liable for any damages that may occur to the parcel whilst in the hands of the courier.
Also, we will cover any damages in the first 3 days from date of dispatch until it has been received by yourself. If you chose to delay the delivery of your parcel we will not be liable for any damages occurred after this time period.
See our Delivery Policy for more details.
- Distance Selling Regulations
In accordance with the distance selling regulations, your orders may not be cancelled once payment is received “for the supply of goods made to the consumer’s own specification and measurements. However we reserve the right to make this decision as we may be able to issue a refund if the manufacturing process has not began (as mentioned above). Or, if in mid way production, we can offer a cancellation with a payable fee for the works done so far.
- Sale terms
Sale discount is not applicable to the Delivery/Shipping charge. You must enter the code at checkout. SplashbacksUK reserve the right to end the sale or amend the terms early should it be deemed necessary. Clearance products not included.